How to dispute car repair and dealer fees
A repair quote of $189 can become a bill of $650. The difference is often a stack of fees that were never mentioned.
Compare the invoice with the estimate
Find your written estimate, or the text or email where they gave you a price. Many states require a written estimate and your approval before extra work. If the final bill is higher than what you approved, ask for the difference to be removed.
Shop supply and environmental fees
These are often a percentage added to the bill. Ask for the exact basis, and whether the amount is capped. Some shops include these costs in the labor rate, so the fee counts twice.
Diagnostic fees
If you were told the check was free, or the fee was credited if you did the repair, hold them to it. Ask what you were told, in writing.
Documentation and dealer fees
At a dealer, a documentation fee is common, but the amount is often negotiable, and some states cap it. If it was not shown before you signed, ask for it to be reduced or removed.
What to put in your letter
- Your repair order number, the date and the vehicle.
- The estimate or quote, and the final total.
- Each fee you dispute with its amount.
- What you want: removal of the fees that were not approved, and a refund.
If they say no
Write to the shop owner or the dealership's general manager, then the brand's customer relations. Many states have an auto repair bureau or consumer office that takes complaints. If you paid by credit card, you can dispute the charge.
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